JOB SUMMARY

The Student Accounts Services Generalist I will support our Student Accounts and Third Party Billing teams. The Student Accounts Services Generalist I will be responsible for student account support including but not limited to past due & collections processes as well as provide operational support to the invoicing processes that support CSU Global’s portfolio of partnerships.

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.  

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged: We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Manage past due & collections processes and communications, including making outreach phone calls to students
• Process CSU Global Tuition Assistance Benefit forms 

• Review Letter of Credits for assigned student population to ensure accuracy of documentation, set up invoicing activities and update student account with invoicing information

• Assist with third party invoicing as needed, may have an assigned population
• Review and process Americorps Segal Awards
• Respond to student and team inquiries via chat, email, phone or CNS activities within 24 hours
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

● None

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Adaptability & Flexibility
• Critical Thinking 
• Customer & Personal Service 
• Deductive Reasoning
• Establishing and Maintaining Interpersonal Relationships 
• Inductive Reasoning
• Judgment and Decision Making
• Problem-solving
• Reading Comprehension 
• Service Orientation
• Time Management 
• Written & Oral Communication

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s degree from an accredited university or college required
• At least one (1) year of experience working with student ledgers, collections processes, student accounts or billing in higher education

TRAVEL REQUIREMENTS

● None

PHYSICAL DEMANDS

● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
● The employee is occasionally required to sit, reach with hands and arms.
● Ability to spend long durations of the workday in front of a computer monitor.
● Specific vision abilities required by this job include close vision and ability to adjust focus.
● The employee must occasionally lift and/or move up to 15 pounds.

Salary: $19.50 - $21.00 per hour

Deadline to apply: Friday, May 1, 5:00 pm MDT