JOB SUMMARY

The Part-Time Student Finance Generalist I is dedicated to delivering a seamless student finance experience and ensuring that students remain in good financial standing with the University. The PT Student Finance Generalist I will be responsible for providing exceptional customer service to students and answering questions about all student finance processes and their specific circumstances. This individual will be primarily interacting with students through inbound phone, email and chat correspondence to ensure student questions are answered thoroughly and efficiently. Additional outreach to students to support departmental goals and initiatives may be required as needs dictate. The PT Student Finance Generalist I will work directly with the Student Finance Advising team to ensure that student’s files are complete prior to term drop date. **Please note that this position requires, on average, about 4 hours of work within the 12:00 pm to 6:00 pm Mountain Time timeframe.**

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.  

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged: We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Support assigned students through all types of financing processes by providing accurate, consistent, and complete information to students
• Assist students with documentation needed to secure their preferred method of financing
• Be available for incoming calls and chats
• Respond to all student communication (email/phone calls) within 24 hours
• Monitors and responds to emails in all SFS inboxes (Financial Aid, Student Accounts, & Military Benefits) with 24 hours
• Conduct scheduled appointments with students via phone or Zoom
• Ensure successful student handoff to correct resources of assistance such as disability services, enrollment services, student success counselors, etc.
• Provide excellent customer service to students, staff and faculty
• Meet at least 95% quality assurance and delivery rate for all calls and email communications
• Complete work in a timely and accurate manner that adheres to federal, state, and institutional policies and regulations
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

●  None

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Active Listening
• Conflict Management 
• Critical Thinking 
• Customer & Personal Service
• Deductive Reasoning
• Establishing and Maintaining Interpersonal Relationships 
• Inductive Reasoning
• Judgment and Decision Making
• Organizing, Planning, and Prioritizing Work
• Problem-solving
• Reading Comprehension
• Systems Utilization 
• Written & Oral Communication
• Knowledge of FAFSA completion and processing requirements, verification, professional judgment, ISIR comment codes, disbursements, returns to Title IV (R2T4), and other Title-IV administration policies and procedures is required.

QUALIFICATIONS: EDUCATION & EXPERIENCE

● Bachelor’s degree from an accredited university required.

● At least one (1) year of previous work experience in financial aid, student accounts or military education benefits advising / processing or in a customer service role, preferably answering and troubleshooting inbound phone calls, email and chat correspondence.

● Higher education and financial aid experience preferred.

TRAVEL REQUIREMENTS

● None

PHYSICAL DEMANDS

● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
● The employee is occasionally required to sit, reach with hands and arms.
● Ability to spend long durations of the workday in front of a computer monitor.
● Specific vision abilities required by this job include close vision and ability to adjust focus.
● The employee must occasionally lift and/or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary: $19.24 - $20.19/hour

ADDITIONAL INFORMATION

Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.